Refund policy

We sell Premium, and we pay refunds. Stripe Payments Europe, Limited processes the payments for us, so a refund goes back through Stripe, to the card or account you paid with.

To ask for a refund, write to legal@tencoline.com from the address of your account.

If you are a consumer, you may withdraw from a Premium membership within 14 days of the order without giving a reason, and we repay the payment. If you asked for Premium to start at once, you pay for the days you already had Premium, and we repay the rest.

The full rules are in the terms of service.

You can cancel at any time with the button “Cancel membership” on your account page. You keep Premium until the end of the period you paid for, and you are not charged again. We confirm the cancellation on the page and by email.

We do not refund the rest of a period you cancelled, except where the law requires it.

A double charge, or a charge after you cancelled, is refunded in full. Write to legal@tencoline.com with the date and the amount, and we send it back.

A full refund ends Premium at once, and the membership does not renew. Your account stays on the free plan, with your videos and your marks in it. A chargeback through your bank has the same effect.

A partial refund, for example for a problem with one match, keeps the membership as it is.